Tour Pro 2 Earbuds with Smart Charging Case

To ensure long-lasting performance and the best experience from your purchase, please follow these general care guidelines:

Handle with Care

Avoid exposure to extreme temperatures, moisture, or direct sunlight for extended periods, as this may affect product quality.

Regular Cleaning

Clean the product gently using a soft cloth. For electronic items, avoid using water or harsh chemicals and ensure the device is powered off before cleaning.

Proper Storage

Store the product in a cool, dry place when not in use. Keep it away from sharp objects, dust, and high humidity to maintain its condition.

Follow Usage Instructions

Always use the product according to the instructions provided. Incorrect use may reduce performance or cause damage.

Keep Away from Children

Certain items may contain small parts or materials that are not suitable for young children. Always store safely.

Check Before First Use

Inspect the product upon arrival. If you notice any issues, contact us immediately for assistance.

Maintenance

For gadgets or mechanical tools, ensure proper charging, lubrication, or battery care as needed. For fashion or beauty items, store them properly to maintain freshness and quality.

If you need help with product care or usage, our customer support team is always ready to assist.

Shipping Information

At Nansher, we aim to provide a smooth and reliable shopping experience for all our customers across the UAE. Every order is processed with care to ensure timely and secure delivery.

Order Processing

All orders are processed within one to two business days. Once your order is prepared and dispatched, you will receive a confirmation message with delivery details.

Delivery Time

Standard delivery across the UAE typically takes two to four business days depending on your location. In some cases, delivery may take slightly longer during peak seasons or due to unexpected delays.

Shipping Fees

Nansher offers free delivery on all orders with no minimum purchase required.

Delivery Method

All orders are delivered through trusted courier partners to ensure safe handling and timely delivery. Customers will be contacted by the courier before delivery.

Cash on Delivery

We offer cash on delivery as a convenient payment option for all UAE customers. Exact payment should be provided at the time of delivery.

Failed Deliveries

If the courier is unable to reach you after multiple attempts, your order may be returned to us. A new delivery can be arranged upon request.

Returns and Refunds

We understand that sometimes a product may not meet expectations, and we aim to make the return process simple and fair.

Return Eligibility

You may request a return within seven days of receiving your order if:

The product is unused, in its original condition, and includes all accessories and packaging.

The product is damaged or defective upon arrival.

The product received is different from what was ordered.

Certain items such as personal care products, grooming items, and hygiene related items may not be eligible for return due to safety and health regulations.

Return Process

To initiate a return, please contact our support team at fahadbloshi053@gmail.com with your order number, issue details, and photos if applicable. Our team will guide you through the next steps.

Refund Method

Refunds are issued after the returned product is received and inspected. Refunds for cash on delivery orders may be processed through bank transfer or store credit. Refunds may take seven to ten business days to appear depending on your payment method.

Replacement

If you prefer a replacement instead of a refund, we will arrange a new product to be shipped once the returned item is received.

Non Returnable Items

Products damaged due to misuse, wear and tear, or improper handling are not eligible for returns. Certain personal items may also be non returnable for hygiene reasons.